As the airline that flies to the most international destinations in the world, Turkish Airlines also managed to become one of the busiest airlines during the pandemic period that has been plaguing the globe since last year. With its extra guidelines for safe travel and comprehensive hygiene precautions due to pandemic, the flag carrier airline has been awarded the highest “Diamond” status by APEX (Airline Passenger Experience Association) Health Safety powered by SimpliFlying.
Analyzed in three categories named Gold, Platinum and Diamond according to the hygiene precautions and preventative measures taken by airlines in the face of the ongoing pandemic, the online audit was conducted with 10 categories and 75 touchpoints in mind as the answers about the health and hygiene precautions were entered with concrete indicators by the participants. Reviewed alongside other airlines, Turkish Airlines achieved the Diamond status which symbolizes the highest health and safety level, thus maintaining its unparalleled service approach and quality in these extraordinary times.
Meticulously implementing comprehensive precautions and newly developed changes since the start of the pandemic in order to continue providing a healthy and safe travel experience for its passengers, Turkish Airlines achieved the Diamond status with numerous criteria such as touch-free check-in process, implementation of social distancing, temperature measuring at entrances, Covid-19 test service at the airport, extra hygiene precautions, in-flight social distancing, hygiene expert cabin crews appointed in flights and hygiene kits offered to passengers.
As the pandemic and its effects are still present around the globe, the precautions may differ from time to time due to rapidly changing conditions. But since the fight against the pandemic requires continuity and commitment, the precautions and measures taken by the airlines in the report will be reviewed every three months to check on the continuity of their statuses.
On the results, Turkish Airlines Chairman of the Board and the Executive Committee, M. İlker Aycı stated: “We continue to meticulously implement the comprehensive hygiene precautions in order to ensure that our passengers can travel in health and safety during the pandemic. We provided comfort and reassurance for our passengers with our Hygiene Expert cabin crews appointed in our flights and hygiene kits offered to all of our passengers, along with all the precautions taken in airports and in our aircrafts. We are glad that our guidelines for safe travel have achieved the highest “Diamond” status. We will continue to work selflessly to provide the best possible travel experience for our passengers.”
In his statement on the matter APEX CEO Dr. Joe Leader said: “Turkish Airlines consistently has provided incredible passengers experience now topped by Diamond level certified, hospital-grade health safety for its customers. From the outset of the COVID-19 pandemic forward, Turkish Airlines has demonstrated a step-by-step customer health safety plan as expansive as its 127 country route-map. APEX applauds the incredible commitment and diligence by Turkish Airlines for passenger safety worldwide.”
